Effective Date: November 28, 2024
At 1619Music Tours LLC, we strive to provide you with an exceptional experience on our jazz tours. We understand that sometimes plans change, and we want to ensure that our refund policy is clear and fair to all of our customers.
By booking a tour with us, you agree to the following refund policy:
1. Tour Cancellations by Customers
We understand that plans can change. If you need to cancel your tour, please refer to the following guidelines:
More than 7 Days Before the Tour: If you cancel your booking more than 7 days before your scheduled tour, you will receive a full refund.
Less than 7 Days Before the Tour: If you cancel your booking within 7 days of your scheduled tour, you will receive a 50% refund of the tour price.
Less than 24 Hours Before the Tour: No refunds will be issued if you cancel within 24 hours of the scheduled tour time.
Please note that all cancellations must be made in writing via email to [email protected]. Refunds will be processed to the original payment method and may take up to 5-10 business days to reflect in your account.
2. Tour Cancellations by 1619Music Tours LLC
In the rare event that 1619Music Tours LLC needs to cancel or reschedule a tour, we will notify you as soon as possible.
Rescheduled Tours: If a tour is rescheduled, you will have the option to either attend the new date or receive a full refund.
Cancelled Tours: If a tour is cancelled and no alternative date is available, you will receive a full refund.
Refunds for cancellations initiated by 1619Music Tours LLC will be processed to the original payment method.
3. No Show Policy
If you do not show up for your scheduled tour at the designated time and location, you will not be eligible for a refund. It is important to arrive on time to ensure you do not miss the experience.
4. Exceptional Circumstances
In exceptional circumstances such as personal emergencies, illness, or inclement weather, we may offer partial or full refunds on a case-by-case basis. Please contact us immediately at [email protected] to discuss your situation.
5. Refunds for Group or Custom Tours
For group or custom tours, we require at least 14 days’ notice for any cancellations. Cancellations within 14 days will result in a 50% refund. Custom tours are subject to individual cancellation terms based on the agreement made during booking.
6. How to Request a Refund
To request a refund, please email us at [email protected] with the following details:
Your booking reference number
Date and time of the scheduled tour
The reason for cancellation or refund request
We will review your request and process the refund according to the terms outlined above.
7. Refund Processing Time
Refunds will be processed within 5-10 business days to the original payment method used at the time of booking. Please note that it may take additional time for the refund to appear in your bank account, depending on your payment provider.
8. Contact Us
If you have any questions about our Refund Policy, need assistance with a refund request, or need to discuss any other issues, please don’t hesitate to contact us:
Email: [email protected]
Phone: +1 215-990-0088
Address: 1707 Arch St, Philadelphia, PA 19103